Privacy Policy
How 88ok Protects Your Data

1 Information We Collect

88ok collects personal data that is necessary to deliver a secure, personalised, and fully functional online gaming and sports betting service. We collect information through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and from trusted third parties where applicable.

1.1 Information You Provide Directly

When you create and manage your 88ok account, you provide us with a range of personal information. This includes but is not limited to:

• Identity data: your full legal name, date of birth, and National ID Card, Passport, or Driving Licence details (collected during KYC verification).
• Contact data: your email address, mobile phone number, and residential address in Bangladesh.
• Financial data: your bKash wallet number, Nagad account number, Rocket mobile banking details, Upay account details, or bank account information at Dutch-Bangla Bank, City Bank, BRAC Bank, or any other payment method you register for deposits or withdrawals.
• Account credentials: your chosen username and a hashed (encrypted) version of your password. We never store passwords in plain text.
• Communications data: records of any messages, emails, or live chat conversations you initiate with the 88ok support team.
• Responsible gaming preferences: any self-exclusion requests, deposit limits, loss limits, or time-out settings you apply to your account.

1.2 Information Collected Automatically

When you access the 88ok website, our systems automatically collect certain technical and behavioural data, including:

• Device and browser data: IP address, browser type and version, operating system, device type (desktop or mobile), screen resolution, and device identifiers.
• Usage data: pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the platform.
• Transaction data: a full record of all deposits, withdrawals, bonus credits, wagers, wins, and losses associated with your account.
• Geolocation data: approximate geographic location derived from your IP address, used to confirm Bangladesh-based access and to enforce geo-restrictions where applicable.
• Cookie and tracking data: data collected via first-party cookies and similar tracking technologies as described in Section 5 of this policy.

1.3 Information from Third Parties

In certain circumstances, 88ok may receive personal data about you from trusted third-party sources, including:

• Payment processors and mobile financial service providers (such as bKash, Nagad, and Rocket) for the purpose of confirming transaction status and verifying account ownership.
• Identity verification service providers engaged to assist with KYC compliance, who may cross-reference your submitted documents against authoritative data sources.
• Fraud prevention and anti-money laundering screening services that flag high-risk accounts or suspicious transaction patterns.
• Game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who may share game-session data with 88ok for the purpose of resolving disputes and confirming game outcomes.

2 How We Use Your Data

88ok processes your personal data for a defined set of purposes, each directly connected to providing and improving the service. We do not use your data for purposes that are incompatible with those listed below, and we do not sell your personal information to third parties under any circumstances.

3 Legal Basis for Processing

88ok processes your personal data on the following legal grounds, depending on the specific purpose for which the data is being used:

• Contractual necessity: The majority of data processing described in this policy is necessary to deliver the services you have contracted for by registering an 88ok account. Without processing your identity, financial, and account data, we cannot operate your account, process your transactions, or provide gaming services.
• Legal obligation: Certain processing activities — particularly KYC identity verification, age verification, anti-money laundering screening, and fraud prevention — are carried out to fulfil legal and regulatory obligations applicable to online financial services and gaming platforms operating with a Bangladeshi user base.
• Legitimate interests: Processing carried out for the purposes of platform security, fraud detection, responsible gaming monitoring, and platform analytics is conducted on the basis of 88ok's legitimate interests in operating a safe, fair, and commercially viable service. We ensure that this processing does not override your fundamental data privacy rights.
• Consent: Where processing is based on your consent — primarily in the context of marketing communications and the use of non-essential tracking cookies — you are free to withdraw that consent at any time without affecting the lawfulness of prior processing or your ability to continue using the platform.

4 Data Sharing & Disclosure

88ok does not sell, rent, or trade your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

4.1 Service Providers

88ok engages a carefully selected set of third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These providers include payment processors (bKash, Nagad, Rocket, Upay, and banking partners), identity verification services, customer support software providers, cloud hosting infrastructure providers, and cybersecurity and fraud prevention vendors. All such providers are required to process your data only for the purposes specified by 88ok and in accordance with appropriate data security standards.

4.2 Game Software Providers

When you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited session data (including your account identifier, bet amounts, and game outcomes) is shared with the relevant studio for the purposes of game operation, RNG certification auditing, and dispute resolution. This data is shared under contractual agreements and is not used by these studios for independent marketing purposes.

4.3 Legal and Regulatory Disclosure

88ok may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities if required to do so by applicable law, by court order, or where we reasonably believe disclosure is necessary to prevent or report suspected fraud, money laundering, or other criminal activity. In such cases, 88ok will disclose only the minimum data required to satisfy the legal obligation.

4.4 Business Transfers

In the event that 88ok undergoes a corporate restructuring, merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred as part of that transaction. In such circumstances, 88ok will ensure that the acquiring party is bound by privacy obligations no less protective than those set out in this policy, and registered members will be notified of any material change to data controllership via their registered email address in advance of the transfer.

5 Cookies & Tracking Technologies

The 88ok website uses cookies and similar client-side tracking technologies to operate the platform correctly, remember your preferences, maintain your session security, and gather anonymised analytics data to improve the user experience. A cookie is a small text file stored on your device by your web browser when you visit a website.

Types of Cookies Used by 88ok

You can manage or delete cookies at any time using your browser's built-in settings. Please note that disabling strictly necessary cookies will prevent you from logging in to or using core features of the 88ok platform. Disabling functional or analytics cookies will not affect your ability to play games, make deposits, or withdraw funds.

6 Data Retention

88ok retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this policy, and to comply with applicable legal, regulatory, accounting, and reporting obligations.

The following general retention periods apply to different categories of personal data:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping obligations and to enable the resolution of any post-closure disputes.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, consistent with financial record-keeping requirements applicable to payment service environments.
• Customer support communications: Retained for two (2) years from the date of the last communication, unless the communication relates to a dispute or legal matter, in which case it will be retained until the matter is fully resolved.
• Analytics and usage data: Anonymised or pseudonymised usage data may be retained indefinitely for platform improvement purposes. Data that can be linked to an individual account is deleted within twelve (12) months of account closure.
• KYC verification documents: Retained for five (5) years following account closure in compliance with applicable identity verification and anti-money laundering standards.
• Responsible gaming records: Self-exclusion instructions and associated records are retained for the duration of the exclusion period plus a minimum of two (2) years thereafter, to prevent inadvertent re-registration.

When personal data is no longer required and its retention period has expired, it is securely deleted or anonymised in accordance with 88ok's internal data destruction procedures.

7 Your Privacy Rights

88ok respects your rights over your own personal data. As a registered member, you are entitled to exercise the following rights in relation to the personal information we hold about you:

• Right of Access: You may request a copy of the personal data that 88ok holds about you at any time. We will respond to verified access requests within a reasonable timeframe, typically within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many of your account details directly through your profile settings; for changes to core identity data, please contact the support team.
• Right to Erasure: In certain circumstances, you may request that 88ok delete your personal data. Please note that this right is subject to limitations — we cannot delete data that we are legally required to retain (for example, transaction records subject to anti-money laundering obligations) or data that is necessary for the resolution of an outstanding dispute.
• Right to Restriction: You may request that 88ok restrict the processing of your personal data in specific circumstances, such as while the accuracy of data you have disputed is under review.
• Right to Data Portability: Where processing is based on your consent or on a contractual relationship, you may request that 88ok provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. Where you object to marketing communications, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications or non-essential analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8 Security Measures

88ok implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and the 88ok platform, ensuring that no data is readable in transit.
• Encrypted password storage using industry-standard hashing algorithms. Your password is never stored in plain text and is never visible to 88ok staff.
• Access controls that limit internal access to personal data to only those staff members and systems for whom it is strictly necessary to fulfil their role.
• Fraud detection systems that monitor account activity in real time for patterns indicative of unauthorised access, account takeover attempts, or fraudulent transactions.
• Regular security assessments of the platform infrastructure, including vulnerability scanning and penetration testing by independent security specialists.
• Two-factor authentication (2FA) options available to all registered members to add an additional layer of protection to their account login.
• Data minimisation practices — 88ok collects and retains only the personal data that is genuinely necessary for the purposes described in this policy.

While 88ok takes every commercially reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. If you believe that your account has been compromised, please contact the support team immediately at [email protected] so that we can take immediate protective action.

Policy Updates

88ok reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. The most current version of this policy will always be accessible at /privacy-policy. For material changes that affect how we process personal data of existing members, we will provide notice via the registered email address associated with your account, where reasonably practicable, prior to the change taking effect. Continued use of the 88ok platform following any update to this policy constitutes your acceptance of the revised version.