Responsible Gaming at
88ok — Stay in Control

1 Our Commitment to Safe Play

At 88ok, responsible gaming is not a compliance checkbox — it is a fundamental principle that shapes how we design and operate every part of the platform. We believe that online gambling should be an enjoyable, voluntary leisure activity: something you choose to do for entertainment, within a budget you are comfortable with, and for an amount of time that does not encroach on other areas of your life.

The vast majority of players who enjoy cricket betting, slots, live casino, and table games at 88ok do so safely and without difficulty. However, we also recognise that for a small number of people, gambling can develop into a problem. 88ok is committed to providing the tools, information, and human support that enable every player — whether at risk or not — to stay in control of their gambling behaviour.

Our responsible gaming programme encompasses four core pillars: prevention (age verification, player education), protection (deposit and loss limits, reality checks), intervention (time-outs and self-exclusion), and support (direct access to our trained support team and guidance on external help organisations). Every tool described on this page is available to all registered 88ok members free of charge, and activating any of these tools will never result in account penalties or bonus forfeitures.

2 18+ Age Restriction Policy

88ok operates a strict 18+ age restriction policy. No person under the age of 18 years is permitted to register an account, make a deposit, place a bet, or participate in any game or promotion offered on the 88ok platform. This policy is non-negotiable and applies equally to all users accessing the site from any location in Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions.

Age Verification at Registration

Every new member who registers an account at 88ok is required to confirm that they are aged 18 or above at the point of registration. Prior to processing any withdrawal — and at any time where 88ok has reasonable grounds to suspect that a user may be underage — we will require the submission of government-issued identity documents as part of our KYC (Know Your Customer) verification process. Accepted documents include a valid National ID Card, Passport, or Birth Certificate. Accounts for which age verification cannot be confirmed will be suspended immediately, with any deposits returned to the source payment method.

Protecting Minors

If you share a device or household with a person under the age of 18, we strongly recommend taking steps to prevent underage access to gambling websites. You should never share your 88ok login credentials with anyone else, and you should ensure your device is protected with a password or biometric lock when not in use. Internet filtering software is also available that can block access to gambling websites on shared household devices — 88ok supports the use of such tools and encourages any parent or guardian who is concerned about underage gambling to investigate these options.

3 Recognising Problem Gambling

Problem gambling — sometimes referred to as gambling disorder — is characterised by a persistent difficulty in limiting or stopping gambling, despite negative consequences in areas such as finances, relationships, mental health, and daily responsibilities. It can affect anyone, regardless of age, income, or background.

One of the most effective ways to address problem gambling is early recognition. The following warning signs may indicate that gambling is becoming problematic. Ask yourself honestly whether any of the following apply to your gambling behaviour:

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to take action now. You do not need to be in a financial crisis for gambling to be considered a problem — any pattern of gambling that is causing you distress or interfering with your wellbeing is worth addressing. The sections below explain the practical tools available to you at 88ok, and how to access further support.

4 Self-Exclusion Programme

Self-exclusion is the strongest account restriction tool available at 88ok. When you activate self-exclusion, your account is fully suspended for the duration of the exclusion period — you will be unable to log in, place bets, deposit funds, or access any game or promotional content. Self-exclusion is an immediate, binding action.

Returning After Self-Exclusion

Self-exclusion periods cannot be shortened once activated. If you applied for a 90-day exclusion, the account will remain suspended for the full 90 days regardless of any subsequent request to lift the restriction early. This is a deliberate safeguard — it ensures that the decision to exclude is given the full weight it deserves, and that temporary impulses to resume play during a difficult moment cannot override a considered decision made in your best interest.

When an exclusion period ends, your account will not be automatically reopened. You will need to contact support to confirm that you wish to reactivate your account, and we will conduct a brief wellbeing check before doing so. For indefinite self-exclusions, a minimum exclusion duration of 6 months applies before any reactivation request will be considered.

5 Deposit & Loss Limits

Deposit and loss limits are proactive financial control tools that allow you to cap the amount of money you spend on gambling within a defined timeframe. Setting these limits before you begin a session — rather than relying on willpower alone — is one of the most effective responsible gaming strategies available.

6 Session Time-Out Tools

In addition to financial limits, 88ok offers a range of time-based tools that help you manage how long you spend on the platform during any given session or period.

Reality Check Notifications

The reality check feature sends you a notification at a regular interval that you choose — for example, every 30, 60, or 90 minutes — while you are actively playing. The notification displays how long you have been playing in the current session and the net result of your wagers during that time. It prompts you to make a conscious, informed decision about whether to continue or to end your session. This tool is particularly useful for players who tend to lose track of time while playing slots or live casino games.

Session Time Limits

You can set a hard maximum session duration — for example, 2 hours — after which your session will be automatically ended and you will be logged out. This is stronger than a reality check notification because it does not require you to act on a prompt; the session end is automatic and cannot be overridden mid-session.

Cool-Off Period (Time-Out)

A cool-off or time-out is a short-term account pause, shorter and less severe than a full self-exclusion. Cool-off periods at 88ok are available for 24 hours, 48 hours, 1 week, or 2 weeks. During a cool-off period, your account is inaccessible but the period can, in limited circumstances, be extended (never shortened) if you contact support. Cool-offs are appropriate when you feel you need a brief break rather than a longer-term exclusion.

7 How to Set Your Limits

All responsible gaming tools described on this page can be activated or adjusted through your 88ok account. The process is straightforward and takes only a few minutes. Follow the steps below:

• 1
  Log in to your 88ok account Visit 88ok.im and sign in using your registered username and password. Ensure you are on a secure private connection — avoid shared or public Wi-Fi networks when accessing your account settings.
• 2
  Navigate to Account Settings Click on your account icon or username in the top navigation area, then select "Account Settings" or "My Profile" from the dropdown menu.
• 3
  Open the Responsible Gaming section Within Account Settings, locate the "Responsible Gaming" or "Player Protection" tab. All available limit tools — deposit limits, loss limits, reality checks, session limits, and cool-off periods — are accessible from this single section.
• 4
  Set your preferred limits Enter the limit value or duration for each tool you wish to activate. For deposit limits, enter the maximum amount in BDT (Bangladeshi Taka). For time tools, select the session duration or notification interval. Review your selections before confirming.
• 5
  Confirm and save Click "Save" or "Apply Limits". Decreases and time-based limits take effect immediately. Increases to existing limits are subject to a 72-hour cooling-off delay. You will receive an email confirmation of any changes to your account limits.
• 6
  For self-exclusion, contact support directly Self-exclusion is processed by the 88ok support team to ensure it is handled with appropriate care. Email [email protected] with the subject line "Self-Exclusion Request" and include your registered username, full name, and desired exclusion duration. The team will confirm and activate the exclusion within 24 hours.

If you experience any difficulty accessing the responsible gaming section of your account, or if you want to apply restrictions immediately without waiting, please contact the support team directly. We will apply any requested restriction to your account manually without delay.

8 Getting Support & Help

You do not need to be in a crisis to reach out for support. Whether you have a question about a limit setting, are unsure which tool is right for your situation, or simply want to talk through your gambling habits with a trained team member, the 88ok support team is here to help — without judgement, and at no cost.

88ok Support Team

Our support team is available 24 hours a day, 7 days a week, including public holidays and during major sporting events such as BPL, IPL, and T20 World Cup seasons. You can reach us by email — the fastest and most reliable channel for account-related responsible gaming requests, including self-exclusion and limit changes.

General Guidance for Safer Play

Even if gambling is not currently causing you problems, the following practical habits can help ensure it stays that way. These are guidelines that 88ok recommends to all players as a matter of routine:

• Set a strict budget before you start any session and stick to it — treat it as the cost of entertainment, not as an investment.
• Never gamble with money you cannot afford to lose, including rent, utility payments, food costs, school fees, or loan repayments.
• Do not chase losses. A losing streak does not mean a winning streak is "due" — each bet or spin is statistically independent.
• Take regular breaks. Stand up, stretch, and step away from the screen at least once every hour during extended play sessions.
• Avoid gambling when you are emotionally distressed, tired, intoxicated, or under significant financial pressure. These states impair judgement and increase risk-taking behaviour.
• Keep gambling in proportion to your other leisure activities. If you find yourself cancelling plans, skipping meals, or losing sleep to gamble, that is a signal worth taking seriously.
• Talk openly with a trusted friend or family member about your gambling. Secrecy is a common early warning sign of problem gambling.
• Use the limit tools described on this page proactively — not just when a problem has already developed.